Consultation Booking Terms & Conditions

Effective Date: July 27, 2026

These Consultation Booking Terms & Conditions (“Terms”) govern the scheduling of consultations with Crestbrook DexJen Estate Law PLLC (“the Firm,” “we,” “our,” or “us”) through our online booking system. By scheduling a consultation, you acknowledge that you have read and agree to these Terms.

1. Scheduling a Consultation

Scheduling a consultation reserves a meeting time with the Firm. A consultation is intended to allow an attorney to evaluate your legal matter, discuss your concerns, and determine whether the Firm may be able to assist you.

Scheduling a consultation does not guarantee that the Firm will accept your matter or provide ongoing legal representation.

2. No Attorney-Client Relationship

Scheduling a consultation, submitting information through the booking system, completing intake forms, communicating with the Firm, or paying a consultation fee does not create an attorney-client relationship.

An attorney-client relationship is established only when:

• The Firm has completed its conflict-review process;
• The Firm has agreed to undertake the representation; and
• Both the client and the Firm have executed a written engagement agreement, together with any other required onboarding steps.

Until then, you should not assume that the Firm represents you or is responsible for protecting any legal rights, deadlines, statutes of limitation, court dates, filing deadlines, tax deadlines, or other time-sensitive matters.

3. Consultation Fee

Consultation fees are due as described during the booking process.

Unless otherwise agreed in writing, payment of a consultation fee compensates the Firm for the scheduled consultation only and is separate from any future legal fees.

If you retain the Firm, any consultation fee may or may not be credited toward future legal services, depending on the Firm’s engagement terms communicated at that time.

4. Cancellations and Rescheduling

If you need to cancel or reschedule your consultation, please do so as soon as possible using the confirmation email or by contacting the Firm directly.

The Firm reserves the right to establish and modify cancellation, rescheduling, refund, and no-show policies at any time. Any applicable policies communicated during booking or payment will govern your appointment.

The Firm may reschedule or cancel appointments due to attorney availability, emergencies, court appearances, illness, weather conditions, technical issues, or other circumstances beyond its reasonable control.

5. No-Shows

If you fail to attend your scheduled consultation without prior notice, the Firm reserves the right to charge or retain any applicable consultation fee as permitted by the Firm’s policies and applicable law.

Repeated missed appointments may affect your ability to schedule future consultations.

6. Information Submitted Before the Consultation

The Firm may ask you to complete an intake questionnaire or provide documents before your consultation.

Providing complete and accurate information helps the attorney prepare for your meeting. However, submitting documents or completing intake forms does not obligate the Firm to accept your matter.

Please do not submit highly sensitive information, including Social Security numbers, complete financial account numbers, passwords, or other confidential information through general website forms unless specifically instructed to do so through a secure method.

7. Conflict Review

Before accepting any representation, the Firm must complete a conflict-of-interest review.

If the Firm identifies a conflict that prevents representation, the consultation may be cancelled or the Firm may decline representation, even after a consultation has been scheduled.

8. Deadlines and Urgent Matters

Online scheduling is not appropriate for emergencies or matters requiring immediate legal action.

If your matter involves:

• an upcoming court hearing;
• a filing deadline;
• a statute of limitations;
• a tax deadline;
• foreclosure;
• eviction;
• a probate deadline; or
• any other urgent legal matter,

you should contact the Firm immediately by telephone.

Scheduling a consultation does not mean the Firm has agreed to monitor or protect any deadline.

9. Communications

By providing your contact information, you authorize the Firm to communicate with you regarding your consultation by email, telephone, and, where you have provided the necessary consent, text message.

Standard message and data rates may apply.

You may opt out of nonessential text messages at any time by following the instructions provided in the message.

10. Virtual Consultations

If your consultation is conducted by Zoom, Microsoft Teams, or another video platform, you are responsible for ensuring that you have:

• a reliable internet connection;
• a functioning microphone and camera, if applicable;
• a private location suitable for discussing legal matters; and
• access to the meeting link before the scheduled appointment.

The Firm is not responsible for delays caused by your internet connection, equipment, or technical issues outside the Firm’s control.

11. Existing Clients

Existing clients scheduling a review appointment should understand that booking an appointment does not automatically expand or modify the scope of any existing representation.

Any additional legal services remain subject to the terms of the applicable engagement agreement.

12. Privacy

Information collected during the booking process is handled in accordance with the Firm’s Privacy Policy, available at:

https://crestbrookdexjenlaw.com/privacy-policy/

13. Limitation of Information on the Website

Information provided on the Firm’s website, within the booking system, or in automated communications is provided for general informational purposes only and should not be interpreted as legal advice.

Legal advice can only be provided after the attorney has evaluated your specific circumstances.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict-of-law principles.

15. Changes to These Terms

The Firm may update these Terms from time to time. Updated versions will be posted on the website with a revised effective date.

16. Contact Information

If you have questions regarding these Terms or your scheduled consultation, please contact:

Crestbrook DexJen Estate Law PLLC
Email: info@crestbrooklaw.com
Telephone: (804) 728-0615
Website: https://crestbrookdexjenlaw.com

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Acknowledgment

By scheduling a consultation, you acknowledge that:

• You have read and understood these Terms & Conditions.
• Scheduling a consultation does not create an attorney-client relationship.
• The Firm has not agreed to represent you by accepting your appointment.
• The Firm is not responsible for protecting any legal deadline unless and until it has formally accepted representation.
• The information you provide is accurate to the best of your knowledge.