Effective date: July 27, 2026
Last updated: July 27, 2026

Crestbrook DexJen Estate Law PLLC, (“Crestbrook Law,” “the Firm,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit https://crestbrookdexjenlaw.com, submit information through the website, schedule a consultation, or otherwise communicate with us through website-related services.

Please read this Privacy Policy carefully. By using the website or submitting information through it, you acknowledge the practices described below.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide through a contact form, consultation-booking form, email link, or other website feature, including:

• Your first and last name.
• Email address.
• Telephone or mobile number.
• State of residence.
• Preferred method of communication.
• The type of legal service or consultation requested.
• A brief description of the reason for contacting the Firm.
• The name of a spouse, partner, deceased person, family member, fiduciary, beneficiary, or other person relevant to the inquiry.
• Referral-source information.
• Consultation preferences, such as Zoom, telephone, or an in-person meeting.
• Appointment date and time.
• Communication-consent preferences.
• Any other information you voluntarily include in a message or form submission.

Please provide only the information reasonably necessary for us to respond to your inquiry. Do not submit Social Security numbers, complete financial-account numbers, passwords, medical records, tax returns, or other highly sensitive information through a general website contact form.

Information Collected Automatically

When you visit the website, the website, hosting provider, security services, or related technology providers may automatically receive limited technical information, such as:

• Internet Protocol address.
• Browser type.
• Device type.
• Operating system.
• Date and time of access.
• Referring website.
• Pages visited.
• General geographic information derived from an Internet Protocol address.
• Security, error, and activity logs.

This information may be used to operate, protect, troubleshoot, and improve the website.

Cookies and Similar Technologies

The website may use cookies or similar technologies that are necessary for security, website functionality, appointment scheduling, form operation, or user preferences.

The website may also use third-party tools or embedded services that place their own cookies. You can usually control cookies through your browser settings. Disabling certain cookies may affect how some website features function.

We may use analytics tools to understand general website usage, such as which pages are visited and how users reach the website. We do not use website analytics to obtain legal advice or confidential matter information from visitors.

2. How We Use Information

We may use information collected through the website to:

• Respond to inquiries.
• Determine which consultation type may be appropriate.
• Schedule, confirm, reschedule, or cancel consultations.
• Send appointment-related instructions and reminders.
• Contact you regarding information needed for an appointment.
• Conduct a preliminary conflict review.
• Determine whether the Firm is able and willing to consider a potential representation.
• Communicate about Firm services you requested.
• Maintain internal business and administrative records.
• Identify duplicate inquiries.
• Evaluate referral sources and website performance.
• Protect the website and Firm systems.
• Detect or prevent fraud, misuse, security incidents, or unlawful activity.
• Comply with legal, ethical, regulatory, insurance, or professional obligations.
• Establish, exercise, or defend legal rights.
• Improve the Firm’s intake and client-service processes.

We will not sell your personal information for monetary consideration.

3. Contacting the Firm Does Not Create an Attorney-Client Relationship

Submitting a contact form, scheduling a consultation, sending an email, leaving a voicemail, or otherwise communicating with Crestbrook Law does not by itself create an attorney-client relationship.

An attorney-client relationship begins only after:

1. The Firm has completed its conflict-review and acceptance procedures;
2. The Firm has agreed to undertake the representation; and
3. Any required written engagement agreement and payment requirements have been completed.

Until an attorney-client relationship is formally established, you should not assume that information submitted through a general website form will be treated as privileged or that the Firm is protecting any legal deadline.

Do not send highly confidential, sensitive, or time-critical information through the website unless the Firm has specifically instructed you to do so through an approved secure method.

4. How We Disclose Information

We may disclose information when reasonably necessary to operate the website, respond to your inquiry, schedule a consultation, or administer the Firm’s business.

Recipients may include:

Technology and Service Providers

We may use third-party service providers that support:

• Website hosting and maintenance.
• Website security.
• Contact forms.
• Email and calendar services.
• Consultation scheduling.
• Video conferencing.
• Telephone services.
• Cloud storage and document management.
• Payment processing.
• Electronic signatures.
• Information-technology support.
• Data backup and recovery.

These providers may process information on our behalf or according to their own privacy terms.

The Firm currently uses or may use products and services provided by:

• Microsoft, including Microsoft 365, Outlook, Bookings, SharePoint, OneDrive, Teams, Forms, and Power Automate.
• Zoom, including Zoom Meetings and Zoom Phone.
• WordPress and website-related plugins or hosting services.
• Namecheap web hosting services

Professional Advisers and Business Support

We may disclose information to accountants, insurers, auditors, cybersecurity providers, consultants, or other professional advisers when reasonably necessary and subject to applicable confidentiality obligations.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is required or appropriate to:

• Comply with applicable law, legal process, court order, subpoena, or regulatory request.
• Comply with professional-responsibility obligations.
• Protect the rights, property, safety, or security of the Firm, website users, clients, or others.
• Investigate suspected fraud, abuse, security incidents, or unlawful conduct.
• Enforce applicable website terms or Firm rights.

Business Changes

Information may be transferred as part of a merger, restructuring, sale, succession, dissolution, or other change involving all or part of the Firm, subject to applicable legal and professional obligations.

5. Consultation Scheduling

When you schedule a consultation, information may be processed through Microsoft Bookings or another scheduling service.

The scheduling service may collect information such as:

• Your name.
• Email address.
• Telephone number.
• Appointment type.
• Selected date and time.
• Time zone.
• Meeting preference.
• Responses to booking questions.
• Rescheduling or cancellation activity.

Your use of a scheduling service may also be governed by that provider’s privacy terms.

Scheduling a consultation does not mean that the Firm has accepted a matter, completed a conflict check, or agreed to protect any deadline.

6. Email, Telephone, and Text Communications

When you provide an email address or telephone number, we may use it to respond to your inquiry and send communications related to a requested consultation.

Email and text messaging may not always be secure. Please do not send highly sensitive information by ordinary email or text unless specifically directed by the Firm.

Where consent is required, we will use automated or text-message communications according to the consent provided. You may ask us to stop nonessential text messages by replying STOP or contacting us using the information below.

Opting out of text messages does not prevent us from contacting you by another permitted method regarding an appointment, inquiry, legal obligation, or existing relationship.

Message and data rates may apply.

7. Payment Information

If consultation payments are collected online, payment-card and banking information will generally be submitted directly to our payment processor. Crestbrook Law may receive transaction details, such as payment status, amount, date, payer name, and a transaction reference, but does not intend to store complete payment-card numbers through the website.

Payment processing is also subject to the payment provider’s privacy and security terms.

8. Data Security

We use administrative, technical, and physical safeguards that we consider reasonable and appropriate for the nature of the information involved.

These measures may include:

• Access controls.
• Password protections.
• Multifactor authentication.
• Encryption provided by our technology platforms.
• Secure cloud services.
• Limited personnel access.
• Security monitoring.
• Backup and recovery procedures.
• Vendor-management practices.

No website, email system, cloud platform, or method of electronic transmission is completely secure. We therefore cannot guarantee absolute security.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to and documenting inquiries.
• Scheduling and administering consultations.
• Conducting conflict checks.
• Maintaining records of prospective-client contacts.
• Complying with legal, ethical, insurance, tax, accounting, and professional obligations.
• Resolving disputes.
• Protecting the Firm’s rights.
• Maintaining security records.

Retention periods may vary depending on the type of information and whether an attorney-client relationship is established.

If the Firm does not accept a representation, information submitted during the inquiry or consultation process may still be retained for conflict-checking, risk-management, legal, ethical, or recordkeeping purposes.

10. Your Choices and Requests

You may contact us to request that we:

• Confirm whether we maintain personal information about you.
• Correct inaccurate contact information.
• Update your communication preferences.
• Stop nonessential marketing or text communications.
• Consider a request to delete information.

We will evaluate requests in light of applicable law and the Firm’s legal, ethical, professional, conflict-checking, security, insurance, and record-retention obligations.

We may need to verify your identity before responding. We may also decline or limit a request when retaining the information is permitted or required.

11. Virginia Privacy Rights

Virginia law may provide certain residents with rights concerning personal information when the law applies to the organization and processing activity involved.

Depending on applicability and available exceptions, these rights may include the ability to request:

• Confirmation of whether personal data is being processed.
• Access to personal data.
• Correction of inaccuracies.
• Deletion of certain personal data.
• A portable copy of certain personal data.
• Opt-out from certain targeted advertising, sale, or profiling activities.

Crestbrook Law does not sell personal information for monetary consideration and does not intend to use information submitted through legal-service contact forms for automated decisions producing legal or similarly significant effects.

To submit a privacy request, contact us using the information in the Contact Us section. We will respond as required by applicable law.

12. Third-Party Websites and Services

The website may contain links to third-party websites or services, including scheduling, videoconferencing, payment, map, social-media, or educational services.

Crestbrook Law does not control the privacy or security practices of third parties. This Privacy Policy does not apply to information you provide directly to an independent third-party website or service. Review the applicable third party’s privacy notice before submitting information.

13. Children’s Privacy

The website and the Firm’s legal services are not directed to children under 13. We do not knowingly use the website to solicit personal information directly from children under 13.

If you believe a child under 13 submitted personal information through the website, please contact us so we can review the situation and take appropriate action.

14. Visitors Outside the United States

The website is operated from the United States and is directed primarily to individuals seeking legal services in jurisdictions served by Crestbrook Law.

If you access the website from outside the United States, your information may be processed and stored in the United States or other locations in which our service providers operate.

15. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in the website, technology, Firm practices, vendors, or applicable requirements.

The updated policy will be posted on this page with a revised “Last updated” date. Material changes may also be communicated by another reasonable method when appropriate.

16. Contact Us

Questions, concerns, or privacy requests may be directed to:

Crestbrook DexJen Estate Law PLLC
Email: info@crestbrooklaw.com
Telephone: (804) 728-0615
Website: https://crestbrookdexjenlaw.com